Requesting a copy of your personal data

Under UK GDPR and the Data Protection Act 2018, you have the right to request a copy of all personal data TruePro holds about you. This guide explains how to submit a data access request.

What data will I receive?

Your export includes:

• Account details — name, email address, mobile number, account type
• Job requests — postcode, description, status, and dates
• Reviews you have submitted
• Your notification history
• Pro profile details (if you are a registered pro)

The data is exported as a JSON file and sent to your registered email address.

How to submit a data access request

1. Sign in to your TruePro account.
2. Go to Account → Your personal data, or visit truepro.uk/account/data_request/new directly.
3. Click Send me my data.
4. Your data export is prepared and emailed to your registered address within a few minutes.

How to request deletion of your data

Data deletion requests are handled manually by our privacy team. Email support@truepro.uk with the subject "Data deletion request" and include your registered email address. We will process your request within 30 days.

Note: certain data (such as transaction records and resolution case evidence) must be retained for legal and audit purposes and cannot be deleted on request.

Questions about your data

For any other privacy-related questions, contact support@truepro.uk. You can also complain to the Information Commissioner's Office (ICO) if you're unhappy with how we've handled your data.