Pro Terms of Service

Effective date: 4 September 2026 | Version 1.0

1. Pro eligibility

You must be a registered UK business (company or sole trader) and complete TruePro's identity verification process. Lead access is suspended until identity verification is approved. Public liability insurance is not required to join TruePro, but verified insurance earns the Fully Verified badge and improves your visibility in customer searches.

2. Leads, quotes, and direct customers

Where TruePro's marketplace features are enabled for your account, TruePro broadcasts job requests to eligible pros based on service area and category ("marketplace customers"). Receiving a lead does not guarantee a job. You may submit one quote per job request. You may also invite your own existing customers ("direct customers") to use TruePro — either to pay you through TruePro's payment protection (where enabled), or to be invoiced by you directly outside the platform. Quote acceptance by a marketplace customer, or by a direct customer who pays through TruePro's payment protection, creates a binding service contract between you and the customer.

3. Service standards

You must perform all work to a professional standard consistent with industry norms. Completion photos are required. Falsely marking a job as complete may result in suspension.

4. Payments and payouts

Where TruePro's payment protection applies to a job — a marketplace customer accepting your quote, or a direct customer choosing to pay through TruePro — the customer's payment is processed and held securely by TruePro until the customer submits their review (or 2 business days elapse), then released to you. TruePro charges a platform fee on payments it processes, as disclosed at the time of quote acceptance. For direct customers you invoice yourself outside TruePro, you collect payment directly — TruePro does not hold, guarantee, or charge a platform fee on those funds.

5. Issues and resolution

You have 48 hours to respond to a customer issue report. Failure to respond results in automatic escalation to TruePro admin. Where TruePro is holding payment, TruePro's adjudication determines how those held funds are released, refunded, or split. Where you invoiced a direct customer yourself, TruePro's adjudication is still binding on both parties, but since TruePro isn't holding any funds, you and the customer are responsible for carrying out the decision (e.g. you sending a refund) yourselves.

6. Conduct and termination

TruePro may suspend or ban your account for poor service, fraud, repeated unresolved issues, or violation of these Terms.

7. Independent contractor status

You are an independent contractor. Nothing in these Terms creates an employment, agency, or partnership relationship between you and TruePro.

8. Compliance

You agree to comply with all applicable UK law, including the Consumer Rights Act 2015, UK data protection law, and any trade-specific licensing requirements applicable to your trade.

9. Governing law

These Terms are governed by the laws of England and Wales. Disputes are subject to the jurisdiction of the courts of England and Wales.

Yelvi Ltd trading as TruePro | Company No. 17249489 | support@truepro.uk