Pro Help Centre
Guides for trade business owners, dispatchers, technicians, and body corporate managers.
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General
Business owners
Getting started on TruePro
Inviting and managing your team
Managing crew members without TruePro accounts
How to register and get verified
Understanding your trust score
How leads work
Building and sending quotes
Managing your jobs
Scheduling and the calendar
Getting paid
Responding to reported issues
Managing your profile
Uploading a compliance certificate
Your accreditations and certifications
Trading since / founded year
Preferred clients and direct invitations
Logging a direct job (non-marketplace)
Recurring jobs
Managing your asset register
Compliance certificate registry and expiry alerts
PPM contract management
Customer records and internal notes
Purchase orders for materials and subcontractors
The 5-quote cap and how to win jobs
Invoice management
Payment dashboard and payment status
Booking your own jobs as a customer
Your digital business card and QR code
Dispatchers
Technicians
Getting started as a technician
The mobile job workflow
Uploading photos and evidence
Completing a job
Capturing a customer signature on-site
Compliance forms and pre-job checklists
Logging materials and expenses in the field
Tracking hours worked on a job
Adding job notes at any time
What you can and cannot see as a technician
Lone worker safety sessions
Body corporate
Looking for homeowner help?
Visit the Homeowner Help Centre for customer-facing guides.
Frequently asked questions
Is TruePro free for pros?
Yes. Your business profile, mini-site, quote builder, scheduling, invoicing, team management, and every other business tool are free to use, with no monthly or setup fee. TruePro only charges a fee on jobs where we...
What does TruePro charge, and when?
A single 4.5% fee, deducted from your payout, applies only when a customer pays through TruePro-protected payment — whether that job came from the marketplace or from your own direct customer paying via TruePro. If...
How do I get paid after finishing a job?
Mark the job complete with a completion photo and note. Payment is released either when the customer reviews and confirms the work, or automatically after 2 business days if they don't respond. Once released, funds...
Still need help? Contact TruePro support.