Homeowner Help Centre
Step-by-step guides for finding pros, posting jobs, paying safely, and resolving issues.
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How TruePro works
How to post a job request
Understanding quotes
Accepting a quote and paying safely
Tracking your job
Confirming completion
How to report an issue
How reviews work
Account settings
My account has been locked
Frequently asked questions
Understanding your compliance certificates
Your saved addresses
Address privacy
Downloading your invoice or receipt
Completing a draft job request
Your self-service portal
Review submission window
Uploading photos and videos as evidence
Requesting a copy of your personal data
How to search for and browse verified pros
Offering your own services too (becoming a Pro)
Wondering what it should cost?
Browse our Trade Cost Guides for typical price ranges on plumbing, electrical, roofing, painting, and more.
Are you a tradesperson?
Visit the Pro Help Centre for guides on registration, quoting, job management, and getting paid.
Frequently asked questions
What if the tradesperson doesn't show up?
If the tradesperson does not arrive at the agreed time and does not contact you, message them through the platform first. If they remain unresponsive, report an issue. TruePro will investigate and, if the no-show is...
Can I get a refund?
Yes, in certain circumstances. If you report an issue before the 2-business-day window closes and the TruePro admin team rules in your favour, you will receive a full or partial refund. Once payment has been released...
How do I cancel a job?
You can cancel a job before accepting a quote at no cost — just open the job and click "Cancel job". Once you have accepted a quote and paid, cancellation is more complicated. If the tradesperson has not yet started...
Still need help? Contact TruePro support.