Your self-service portal

Your TruePro account gives you a complete view of all your jobs, invoices, compliance certificates, and equipment records — all in one place, searchable and filterable.

If you booked directly with a pro (rather than through a TruePro job request), you'll usually reach this same portal through their branded page — look for a Customer area button on their mini-site, or click their logo at the top of any job page to get back to your full job list.

My Jobs

My Jobs lists every job request you've ever posted, sorted newest first. You can filter by status (active, quoted, completed, paid, etc.) or search by description or suburb. The stats bar at the top shows a quick count of active and completed jobs.

Invoices

Invoices lists every invoice issued across all your jobs. Click View to open or download any invoice as a PDF.

Compliance Certificates

Certificates lists all compliance certificates uploaded by your service providers across all completed jobs. You can filter by certificate type (ECOC, Gas CoC, etc.). Click Download to save a certificate directly to your device. Expiry dates are shown with colour indicators:

• Red — expired.
• Amber — expiring within 30 days.
• No colour — valid, or no expiry date recorded.

My Assets

My Assets shows a read-only view of all equipment and systems your service provider has recorded at your properties — geysers, electrical panels, gas systems, solar installations, and more. You can see installation dates, warranty expiry, and service history at a glance.

Maintenance Plans

Maintenance Plans lists any planned preventive maintenance (PPM) contracts you have with your service providers — visit frequency, contract dates, assets covered, and past visits. We'll email you 30 and 7 days before a plan expires so you know to expect your pro to be in touch about renewing.